Once you have decided to make your purchase from Houseables, you may have a few questions related to the process. Here are the most frequently asked questions or “FAQ’s” from our customers. Please review them as they will cover most if not all of your questions and concerns.
When can I pay for my purchase?
For the most part, the process is automated. Simply pay for your purchase right away and your product will ship right away.
What carrier do you use for shipping?
Purchases will ship via USPS for smaller items and FedEx for larger items. An email will be sent informing you of your shipping method and tracking information when the item has been shipped. Orders are shipped directly to your Ship To address entered during checkout.
How long will it take to receive my item?
Standard delivery time for most shipments is estimated at 2-5 business days. Please note that shipments to remote or rural locations may require additional time for delivery as determined by the carrier.
Estimated delivery time refers to business days. Business days exclude Saturdays, Sundays and all Public Holidays.
What if I want to order two or more of the same item?
In most cases, our listings will state the quantities of the item we have available for sale. If you are unsure, please Contact Us and we will reply promptly.
What types of payments do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal.
Are your items priced competitively?
One of our goals is to have the most competitively low prices around. We review all of the currently listed product prices from all over the internet on a daily basis to ensure we have some of the lowest.
How can I check on the status of my order?
Once we receive cleared payment, your item will ship. When it ships, you will be notified via e-mail. This e-mail will contain the tracking number and a link to track your item.
What happens if I purchase an item by accident or change my mind?
That's alright. We understand that mistakes do happen. All you have to do is let us know that you would like to cancel the transaction and you're done. Easy.
Question and answeWhat happens if an item was damaged during shipment?r
We package all of our items with the utmost care, however there are some things that are beyond our control that can cause an item to be damaged during shipment. In the unfortunate event that this occurs, please Contact Us and we will happily ship you a replacement or offer you a full refund.
What is your return policy?
In the unfortunate event that you need to return your item, our policy is a thirty (30) day money back guarantee.
If the item is new, the item must be unopened and shipped back exactly as received. If the item is used, the item must be undamaged and shipped back exactly as received. Our policy does not honor items that have been misused, modified, repaired or abused.
Buyer pays return shipping costs.
A full or partial refund will be issued within seven (7) days upon receipt and inspection of the returned item. All refunds are subject to a 20% restocking fee. All refunds will be sent via the original payment method used.
What is your return shipping address?
We will happily accept your unopened items within 30 days of your delivery. Please send your return package prepaid to:
313 N Birch Street
Santa Ana, CA 92701
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